New online tool could boost rural tourism business

A new online product that will make rural tourism products available to local tour operators is in the making. Local non-profit organisation Open Africa in partnership with Die Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ) are working together on an innovative project that will assist tour operators with the process of sourcing new, emerging and community-based tourism businesses and experiences for their tours and itineraries.

The project aims to provide local tour operators with a wider range and better product knowledge of the emerging and community-based tourism segment which is hoped will increase businesses between emerging and community-based enterprises and established tour operators.


The partnership comes after Open Africa, together with the Responsible & Inclusive Business Hub (RIBH) from GIZ, hosted a networking session in August 2015 with selected tour operators to explore the challenges faced, including community-based tourism enterprises in their itineraries and to see how those challenges could be overcome. The workshop provided valuable insight into the business practices of tour operators and a number of innovative ideas were discussed.

Open Africa will also develop a toolkit with practical resources to assist tourism enterprises to deliver a high-quality hospitality experience. This will be tailored to the type of business as these range from attractions to accommodation, activities and tour guides. The tool will also allow tour operators to assess, score and provide feedback to attractions, accommodation and tour guides that participate in the programme. The product will be launched in May 2016 at the annual Tourism Indaba in Durban, where tour operators will be given a live illustration of the product features.

Related Tags: New online tool, Gesellschaft fur Internationale Zusammenarbeit, Tourism Indaba in Durban, rural tourism business

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